FAQ & HELP
DELIVERY
RETURNS
SIZING CHART
PRIVACY POLICY
SECURE SHOPPING
TAXES
CURRENCY
NEED ASSISTANCE?

FAQ & HELP

 

DELIVERY INFORMATION

Where do you deliver?

We deliver within Australia & internationally.

How much does delivery cost & how long will it take?

Country	Courier	Delivery Timeline	Flat Rate (Inc. GST)
Australia	Harrison Logistics	Within 3 business days	$10
New Zealand	Harrison Logistics	Within 3 business days	$25
International (Other)	Harrison Logistics	Within 5 business days	$50

NB. Any order out of Australia may incur a customs or import duty. This will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Orders delivered to New Zealand/International (Other) are exempt from 10% GST. This will be deducted from your order total during checkout, after your delivery address is entered.

What if I’m not in when my delivery arrives?

Deliveries are made during the hours of 9am-5pm. To guarantee delivery within 3 days it is best to send your parcel to your office or somewhere where there will be someone to receive it between these hours.

Australia
If you are not in when your delivery arrives your order will be sent to the nearest post office. You will be left a card notifying you of this and the card and a signature is required upon collection. Outside capital cities and major regional centres may take an extra day. Very remote locations will take longer.

New Zealand/International (Other)
If you are not in when your delivery arrives you will be left a calling card and a redelivery attempt will be made or you can call and arrange a delivery time. For international orders please note that Nearly Nude cannot be held responsible for any delays caused by destination customs clearance processing.

 

PAYMENT METHODS

We accept payment via Visa & MasterCard only.

 

RETURNS & EXCHANGES

What’s your return policy?

We accept returns for exchange on most items to equal or greater value. We cannot accept returns on the various bottoms in our range including briefs, shorts, pants & g-strings for hygiene reasons. Please choose carefully as we do not offer refunds.

Do you offer refunds?

No, exchange only at this stage.

Do you offer exchange on pants?

We do not offer exchanges on any of the various bottoms in our range including briefs, shorts, pants & G-strings for hygiene reasons.

What happens if you don’t like the items or they do not fit?

You may exchange any purchased item (excluding the bottoms in our range& sale items) for purchases AT YOUR OWN POSTAGE COST to us. For returns within Australia we will send your exchanged item(s) back to you complimentary. Returns to New Zealand/International (Other) will be charged a standard shipping cost.

To exchange an item(s) please follow the below steps;
Step 1 - Fill in the returns slip that was sent to you with your order or click here to download it
Step 2 – Please send your return (including your completed return slip) to;

Nearly Nude Returns
PO Box 243
Double Bay NSW 1360

NB:

• Exchange must be sent to us within 14 DAYS of receiving your order
• Please allow 10 business days for your exchange to be processed and sent back to you
• Nearly Nude strongly suggests that you use a registered mail so you can track the package. Nearly Nude will not be held responsible for any packages returned that have not been received on our end, if no tracking system was used on the package
• Nearly Nude cannot accept C.O.D deliveries

What happens if my item is faulty or I am sent the wrong item?

Although rare, in the event that you receive a faulty item or the item(s) that you were sent was incorrect please notify us by phone +61 (2) 9699 7690 or email customercare@nearlynude.com.au within 5 days of receiving the item for instructions of how to proceed.

NB:  We can only exchange the faulty item(s) for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

Do I have to pay for postage if want to exchange an item?

You may exchange any purchased item (excluding the bottoms in our range & sale items) for purchases AT YOUR OWN POSTAGE COST to us. For returns within Australia we will send your exchanged item(s) back to you complimentary. Returns to New Zealand/International (Other) will be charged a standard shipping cost.

What if I want to exchange my item for something cheaper or more expensive?

If the value of your exchange exceeds your original purchase, we will charge the credit card that was used for the original purchase with the difference.

How long do I have to exchange items?

14 Days

 

ORDER NOT RECEIVED

My order says it has been shipped, but I haven’t received it yet. What do I do?

If your order has not been received in the specified timeline please contact us on +61 (2) 9699 7690 or email us at customercare@nearlynude.com.au and we will track your order and confirm its status to you within 24 hours.
For international orders please note that Nearly Nude cannot be held responsible for any delays caused by destination customs clearance processing.

 

GENERAL FAQ’s

What is Nearly Nude?

Nearly Nude is the ultimate fashion solution underwear, designed to smooth and shape whilst remaining comfortable. With feminine designs and unique packaging, Nearly Nude provides everyday luxury at an affordable price.

Is Nearly Nude comfortable and easy enough to wear pre and post pregnancy?

Nearly Nude Seamless Essentials is perfectl for pregnancy and breastfeeding as none of the products have underwire and it moves and stretches with your body to make sure you look good and feel comfortable in any outfit. With its signature seamless finish all Nearly Nude products are designed specifically to go under any piece in your wardrobe. With two in one breast support and comfortable stomach support. Nearly Nude Seamless Essentials is designed to be easily pulled on and off as well and is the perfect length for your growing baby belly. All of the products come in two sizes that are super stretchy so it's the ideal maternity and feeding underwear.

I am 7 months pregnant what are your best maternity pieces?

All of the Seamless Essentials Colelction is great for maternity; however, our top selling maternity pieces are; the bedtime bra, comfort bra, slimming slip, strapless slip & strapless bandeau.

What is the best way to launder my Nearly Nude?

We recommend washing your Nearly Nude by hand in cold water or alternatively washing on a delicate cycle in cool water with gentle detergent. We advise that you do not put your Nearly Nude in the dryer.

 

NEED ASSISTANCE?

Please call us on +61 (2) 9699 7690 or email us at customercare@nearlynude.com.au